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Booking Terms & Conditions for
At Croagh Patrick Hostel & Cottages Resort
A non-refundable booking deposit of 30% (reduced at certain times of the year) of the total rental cost of the cottage(s) will be required upon reservation.
No invoice or letter of confirmation can be dispatched to you until the booking deposit has been received.
Croagh Patrick Hostel & Cottages reserves the right to request full payment for bookings for special events or festivals at the time of booking. If this is applicable on-line customers will be contacted after an on-line booking is made to pay the balance of the booking deposit required. Callers who book via our reservations department will be required to pay the increased booking deposit at the point of booking.
Balance of Payment:
Full payment of holiday cottage rental must be made to us, no later than eight weeks prior to the rental commencement date. Upon receipt of the balance due, clients will receive arrival instructions. Late payments may result in the Holiday Cottage booking(s) being cancelled without advance client notification. In the case of special offers the balance due date may differ.
Change to Your Booking:
In the event of you wishing to make a change to your booking, should we be able to facilitate you, there will be an administration charge of €50 on your booking. If we facilitate you in any such change, your right to a subsequent refund under our cancellation terms is no longer applicable.
Covid 19 Travel Restrictions and/or Level 5 Lockdown:
Where Irish Government guidelines advise against any unnecessary travel in Ireland for people living in certain counties in Ireland, the onus lies with the guest to ensure they are compliant with any applicable guidelines and whether they should proceed with their booking with us. Where a guest makes the decision not to travel to their holiday cottage because of such advice, Croagh Patrick Hostel & Cottages will not be in a position to issue a refund however other options may be available and will be treated on a case by case basis.
If Croagh Patrick Hostel and Cottages are unable to provide the accommodation on the dates booked because of closure enforced due to Level 5 lockdown either in our county or nationally, the guest will be offered to move their dates to alternative dates and will be allowed to carry forward their amounts paid for the accommodation to the new dates within 12 months.
Method of Payment:
We accept payment by Debit or Credit Card, Bank Transfer, Bank Draft, Cheque or Cash Payments.
Cancellation by Customer:
In the event that you wish to cancel your cottage reservation (those reservations booked directly with us or through our website), the following charges will apply:
On all reservations:
Booking deposit is withheld except where cancellation made within 24 hours of making the booking. In such a case we will refund all monies paid less €50 to cover administration costs.
8 – 4 weeks before date of arrival: 50% of the total booking value is withheld plus €50 administration fee.
4 – 2 weeks before date of arrival: In all cases the Booking Fee is non-refundable, 75% of the total booking value is withheld plus €50 administration fee.
Less than 2 weeks before arrival date:
The Booking Fee is non-refundable and 100% of the total booking value
We strongly advise that clients take out travel insurance to cover any costs associated with having to cancel a holiday.
Cancellation of an Agent Booking:
Any reservations of our cottages made through a third party agent will be governed by the cancellation terms of that particular agent. Please liaise directly with the agent to advise them of cancellation and they in turn inform us.
Major Changes to Your Holiday:
Occasionally, we have to make major changes to the price or accommodation making up your holiday with us. If we tell you about any of these changes after we have confirmed your holiday booking, you may either:
- Accept the new arrangements offered by us; or
- Cancel your holiday with us and receive a full refund of all monies paid.
If as a consequence of “Force Majeure”, Croagh Patrick Hostel & Cottages is forced to curtail, alter or cancel a holiday, we will allow you to carry forward amounts paid for Accommodation to another date within 12 months of your booked holiday.
However, the client shall not be at liberty to maintain a claim for compensation or otherwise arising as a consequence of the said curtailment, alteration or cancellation of the holiday.
In these terms and conditions the term Force Majeure shall mean Acts of God, natural disasters, adverse weather conditions, fire, epidemics, health risks, destruction or damage to holiday accommodation, water or electricity supply issues, riots, acts of civil war, civil commotion, requisition of property, insolvency or default of any provider of the accommodation, delays due to construction, or any other reason or event which Croagh Patrick Hostel & Cottages even with all due care, could not foresee or forestall.
Electricity are extra charges and are normally based on set daily rates depending upon the time of year. These are normally payable together with your balance payment Should utility charges not be paid on departure, they will be deducted from the security deposit without further notice. Breakdown of these charges are available on the website and/or from the Owner/On-site Manager
Mandatory Security Deposit:
A minimum refundable security deposit of €200 (per property) must be paid upon check-in to your holiday cottage. At certain times of the year or depending on circumstances this can increase to €500 (per property) which must be paid prior to check in of your holiday home. Refusal or inability to pay this prior to check-in is grounds for us cancelling the booking without out any refund of any monies paid to date.
All payments will be pre-authorised on your debit or credit card upon arrival and automatically released off your card after departure. Payment by a debit card will charge your bank account with the applicable deposit which is manually refunded by us within 7 days of departure.
All refunds are paid within 7 days of departure once the On-site Manager is satisfied and the terms and conditions of rental have been compiled with. Failure to leave the accommodation in a clean and tidy condition may result in the loss of all or part of your security deposit.
When a rental is for longer than one week, cleaning of the house during rental must be requested from the On-site Manager and a fee may apply.
We reserve the right to charge in advance of arrival an increased mandatory security deposit of €500 at certain times of the year for examples during festivals, during certain sporting events and New Year’s etc. You will be contacted about this prior to arrival. In the event that a customer does not wish to pay this security deposit in advance then we reserve the right to cancel their booking and refund all amounts paid less the admin charge of €50.
We reserve the right to hold onto the security deposit paid in the event of the house been used for a party or event which causes inconvenience to occupants of nearby houses irrespective of whether any damage was caused to the house booked. We do not allow the staging of parties with gatherings in excess of the stated house occupation unless otherwise agreed and reserve the right to withhold the security deposit if such an event is staged in a house booked with us.
Arrival & Departure Times:
Check In Time for Cottages is from 4pm onwards on the day of arrival
Check Out Time is 10.30am on the day of departure
You must call your On-site Manager with your estimated arrival time 48 hours before your arrival date. You will find the contact number for your On-site Manager in correspondence which was emailed to you when final payment was made, ‘Subject: Directions & Key Collection Arrangements’.
Specific arrival and departure times are also outlined in the above-mentioned correspondence
Right to Decline:
Croagh Patrick Hostel & Cottages reserves the right to refuse, alter or cancel a booking, even after receipt of final payment.
In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation, or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of the booking.
The Company reserves the right to decline a booking for reasons of been required to be in compliance with Government regulations regarding self isolation of Guests travelling from outside Ireland as our homes are not suitable for self isolation purposes.
Croagh Patrick Hostel & Cottages reserves the right to terminate this contract if the behaviour or conduct of the consumer either prior to or during a holiday is likely to endanger the safety or well-being of other consumers in the party or that of the consumer himself.
For Insurance reasons, the total number of clients staying in each holiday cottage must not exceed the maximum capacity as stated on our website for that cottage or in the terms and conditions. However, this maximum number of persons to the cottage will be automatically superseded by the maximum number of persons allowed under government guidelines that are in place on the date of the vacation if the number allowed to socialise together is less than 8.
We have a strict No Pets Policy in our cottages.
Croagh Patrick Hostel & Cottages, its employees or agents shall not be liable for any damages, loss, or personal injury which may be sustained by persons or property at any time during the reserved stay.
There is limited onsite car parking available which is free of charge. Each cottage will have 1 car space reserved for their use during the stay and thereafter any additional cars is on a first come first served basis. The Management accept no responsibility whatsoever for any loss or damage caused to any cars or its inhabitants whilst driving or parked on our premises. Enter and park here solely at own risk.
In the unlikely event of a complaint, it should be brought to the attention of the On-site Manager immediately. Failure to register a complaint while on site may invalidate a future claim. Failing a satisfactory solution, you should contact Croagh Patrick Hostel & Cottages and a written complaint should be logged within 14 days of departure.
Default by the Customer:
The consumer is obliged to ensure that all documentation and details issued to you by Croagh Patrick Hostel & Cottages are correct. In an unlikely event that you do not agree with the documentation, it must be brought to our attention immediately.
Bed Linen & Towels:
Bed linen is supplied free of charge in our holiday cottages.
Towels are supplied free of charge in our holiday cottages (allocated 1 set per person).
When a holiday home is rented for more than one week, you may liaise directly with the On-site Manager if fresh bed linen and towels are required. A fee may be required for these extra services.
Cots & Highchairs:
Cots and highchairs are available free of charge but must be booked in advance. Cot linen is not provided. Cots and highchairs must be requested at the time of booking. If you wish to order a cot(s) and/or highchair(s) please contact us by dialling +353 (087) 4191953.
Croagh Patrick Hostel & Cottages does not accept bookings for the cottages from groups of parties under the age of 25, or hen/stag parties unless otherwise agreed in writing by the management.
We reserve the right to refuse to check-in such groups and will not refund any monies paid in advance in the event of non-disclosure of the age of the occupants.
For group bookings, the refundable mandatory security deposit per house booked must be paid prior to arrival to our reservation office. This will be refunded within 7 days of departure by our reservation office once the On-site Manager has confirmed to us that the houses occupied were left in an acceptable condition. We reserve the right to charge an increased mandatory security deposit for group bookings of more than 1 house.
No guest under the age of 25 can book one of our cottages. Guests under the age of 25 must be accompanied by at least one person over 25 years of age.
Confirmation of Bookings:
All bookings are subject to availability. In the unlikely event of us been unable to allocate you the house that you booked, you will be given the options of either accepting an offer of alternative accommodation of a similar standard, in a similar location or a full refund of all monies paid to us. In the event of you opting to take a refund, compensation will be limited to the amount of money we have received to date.
Croagh Patrick Hostel & Cottages Gift Vouchers can only be used to book either hostel or cottages accommodation as listed on the Croagh Patrick Hostel & Cottages website – www.croaghpatrickhostelandcottages.ie . Please contact us directly on 087 4191953 to book or submit an enquiry via our Contact Form on the website.
In the event your booking was made on our website (www.croaghpatrickhostelandcottages.ie) please note the email you receive on booking is not a final booking invoice. We reserve the right to decline such bookings up until we issue a final written invoice.
Special Offer Terms & Conditions:
- All special offers run independently of each other and cannot be used in conjunction with another offer for the same booking, therefore only one offer can be used per booking.
- Special offers are applicable to holiday bookings only (terms of less than 5 weeks) and cannot be used on long-term rentals.
- Special offers are available in properties that are participating in such offers which will be clearly listed.
- All special offer bookings are subject to availability
- Special offer discounts are applied to the rates quoted in the Croagh Patrick Hostel & Cottages rates and excludes utility charges and any other additional charges.
- Special offers apply to a maximum of 2 houses per booking. Requests for more than 2 houses at a special offer rate will be dealt with on application through our call centre +353 (087) 4191953
We wish to advice you that our normal terms and conditions listed above still apply in regarding to COVID-19. This will be reviewed should the situation change, if you have any queries regarding Coronavirus (COVID-19) please refer the HSE website.